Luau Party Supplies
Why was my credit card was declined?
It is possible there are restrictions on your card for making online transactions or there are no funds available to make the purchase. Please check with your issuing bank for further details. Note: We do not accept American Express, Diners, or JC credit cards, only credit cards with the Visa or Mastercard symbol and 16 digits. If you wish to speak to one of our billing customer service representative please call 1.800.890.0409 ext 9.
What forms of payment/credit cards do you accept?
We accept VISA, Mastercard through our Moneris payment gateway and PayPal payments. With Paypal you may also pay with AMEX, Discover and direct debits from your bank account with their Echeck feature.Checkout involves four steps. Add items you wish to buy to your cart. Provide your shipping and billing addresses. Select a shipping method and then enter payment information. Upon confirmation you will be directed to the receipt page that you should review and print for your records.
Why is there a package and handling fee?
an online retailer we know the cost of hiring staff to package and handle your order for shipping. This fee is added to your order to cover those costs. Unlike other online companies who charge upwards of a $10 handling fee, ours is modest in comparison, visible in your cart before you checkout with your payment information.We add tracking numbers even over the weekend to orders, although there is no pickup for these packages until the following Monday. The tracking you received likely was added over this time period and will become active on the following Monday or Tuesday. If your tracking is still not active send us an email bout the order. For tracking packages outside the US you will need to send us a request for the USPS tracking.On each product page you will see a bulk discount chart that calculates the discounted cost according to your quantity.
Do you have other styles/sizes that are not shown?
all of the varieties and different sizes in our inventory are shown with an individual listing page for most of the products. Anything we offer is in the store. If it is not listed we do not sell it.The measurements are usually listed on the product page as a small, medium, large etc. For further info on a particular size from a manufacture take note of the first two characters in the part number(the number in black just under the photo on the right side) Go to our sizing chart to see more details on the manufactures size. Promotional images supplied by the manufacture may vary slightly from the actual product.There are two ways you can search for products.
Why is there a package and handling fee?
an online retailer we know the cost of hiring staff to package and handle your order for shipping. This fee is added to your order to cover those costs. Unlike other online companies who charge upwards of a $10 handling fee, ours is modest in comparison, visible in your cart before you checkout with your payment information.Unfortunately we do not allow pick-ups from our warehouse or our head office; all orders are sent out from our NC or CA warehouse by a traceable method.
What forms of payment/credit cards do you accept?
We accept VISA, Mastercard through our Moneris payment gateway and PayPal payments. With Paypal you may also pay with AMEX, Discover and direct debits from your bank account with their Echeck feature.We accept VISA, Mastercard through our Moneris payment gateway and PayPal payments. With Paypal you may also pay with AMEX, Discover and direct debits from your bank account with their Echeck feature.Checkout involves four steps. Add items you wish to buy to your cart. Provide your shipping and billing addresses. Select a shipping method and then enter payment information.
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